International journal of recent technology and engineering ijrte. This article discusses the role of the knowledge management system in enabling business leaders to predict the future and profit from it. Knowledge management process knowledge management is the process of making relevant information available quickly and easily for people to use productively 7. Knowledge management is becoming the jewel in the customer service crown trends in customer service 20 it is also important to customers, as 60% of consumers use 60% web selfservice knowledge to find answers to their questions. When most organizations strive to increase collaboration, they approach it too narrowly. Knowledge management deals with an organizations ability to collect, store, share and apply knowledge in order to greener journal of business and management studies issn. This paper is based on a theoretical research, considering original and classic articles on km. Articles containing the key words of knowledge sharing or knowledge. The principles and practice of knowledge management by. Designing a reference model, journal of organizational knowledge management, vol. In strategic management research, the dynamic capabilities framework enables a helicopter view of how firms achieve sustainable competitive advantage. Knowledge management and organizational performance. It is available by default for new customers on the madrid and later releases.
This paper focuses on the critical role of work teams, arguing that managers must leverage the knowledge generated by teams to support innovation and strategic change. Knowledge management is the process of capturing, distributing, and effectively using knowledge. As a discipline, it has reached a state of maturity where we can now discern the principles, practices, and tools that make it unique. Approaches and policies, a paper on policy issues affecting small and medium sized enterprise in europe. Table 1 summarizes the number of articles surveyed per journal, totalizing 71 articles. Knowledge management has emerged as an important field for practice and research in information systems.
If organization is able to use knowledge management processes properly, it can assess knowledge management, which allows it to find effectiveness of these processes and avert organization to right direction. The organizational characteristics are handled in this work as constructs, as they are complex concepts. This research develops a theoretical framework on the implications of the organizational characteristics on the knowledge management km. From the knowledge management homepage, click the overflow icon and then create article. Venkitachalam, 20, and one of the most important resources for the. This field is building on theoretical foundations from information economics, strategic management, organizational culture, organizational behavior, organizational structure, artificial intelligence, quality management, and organizational performance measurement. Risk management benchmarking a significant element of the business community also views knowledge management as a natural extension of business process reengineering, a fact underscored by the recent announcement that. Therefore creating, managing, sharing and utilizing knowledge effectively is vital for organisations to take full advantage of the value of knowledge. Knowledge management an overview preamble in the present day market scenario of intense competition, organizations need to know what they know and be able to leverage on its knowledge base to gain competitive advantage. Reward management rm rm is the process which can result in the provision of rewards to all the efficient and effective employees stredwick, 2000. Designing a reference model latifa oufkir, mounia fredj and ismail kassou. Read this article to learn about the concept, features, process and significance of knowledge management km. Knowledge management as an organizational innovation has been with us for more than a decade.
Research article performance measurement for knowledge. Roth professor, counseling, adult and higher education northern illinois university, dekalb abstract knowledge management is an ongoing process that involves. Probably no better or more succinct singleline definition has appeared since. Impact of performance management on the organisational. Sunil kumar agrawal et al, international journal of advance research in computer science and management studies. A publication of the international institute for applied knowledge management volume 3, issue 2, 2015 1 modeling organizational intelligence. Knowledge management systems have been identified through a threephase process in order to provide an answer to the first research question. Knowledge management articles management study guide. Citation classics published in knowledge management.
In the face of rapid, disruptive change, companies are realizing that managers cant be expected to have all the answers and that commandandcontrol. For a more comprehensive discussion and definition, see my knowledge management definition. Perhaps you are wondering whether knowledge management is just the latest fad and hoping that if you ignore it, it will eventually go away. Yiu et al in search of the knowledge management practices in organisations. As a discourse, it has engendered new concepts and categories for us to make sense. Organizations are realizing that knowledge is a crucial resource for organizations and it should be managed judiciously. Read this article to find out three key reasons why actively managing knowledge is important to. Knowledge management from its inception to the innovation. Knowledge management km has become a very common term in the twenty first.
Visualizing the academic discipline of knowledge management. Knowledge management may also include new knowledge creation, or it may solely focus on knowledge sharing, storage, and refinement. Pdf over the past several years there have been intensive. Abstract purpose the article is a report of an investigation of the current state of knowledge management implementation in consulting organisation, to identify the key knowledge variables within the premise and knowledge is generated and utilise. Knowledge management solutions are a critical necessity. Impact of knowledge greener scholarly publications. Technology and people related techniques bring to knowledge management the ability to carry out knowledge management processes quickly, efficiently and costeffectively, making it an enabling solution. Knowledge management solution guide we know you have unique needs thats why we built smartsheet. Knowledge management km is a process that deals with the development, storage, retrieval, and dissemination of information and expertise within an organization to support and improve its business performance. Knowledge management km is the systematic management of processes enabling vital individual and collective knowledge resources to be identified, created, stored, shared, and used for the benefit of the actors involved glossary. This is an open access article under the cc byncnd license. The value of knowledge is derived from the value of the decisions with which it is associated. This knowledge management tools and techniques manual is the first release of a description of some of the key knowledge management km methods, tools, technologies, and techniques to be considered for selection within a km implementation initiative, especially in small and mediumsized enterprises.
The theoretical foundations of knowledge management. John dumay is an associate professor based at the department of. In search of the knowledge management practices in. Therefore the aim of the paper is to analyse structure of knowledge management. It showed that the themesearched articles published in journal of knowledge management accounted for some 34. Knowledge management techniques and technologies play an important role in supporting knowledge management processes and activities. The consequent interest in knowledge management km has spurred an. Knowledge management as an important tool in organisational. This study aims to contribute to the understanding of knowledge risk management krm and a range of related knowledge management practices in. For 15 years he advised a wide range of across the world. The article presents the implications of these constructs in relation to the four phases of the km. Accreditation of the electronic journal of knowledge management ejkm.
This book, knowledge management for the public sector was finalized by a team of leading knowledge management consultants, practitioners, and government experts from japan, republic of korea rok, malaysia, the philippines, singapore, thailand, and the u. This is a shortened version of knowledge transfer between globally dispersed units at bmw, which originally appeared in the journal of knowledge management, volume number 1, 2009. Knowledge management km has become a very common term in the twentyfirst. Managers are bombarded with an almost constant stream of data every day. The knowledge management service portal enables users to access a portal view of knowledge bases and articles. Knowledge management is a continuous process to understand the organizations knowledge needs, the location of the knowledge, and how to improve the knowledge. The paper is able to demonstrate that knowledge management is a key driver of organisational performance and a critical tool for organisational survival, competitiveness and profitability. If you have read any of the huge array of knowledge management books and articles that are currently available, you are possibly feeling slightly bewildered. Roles of knowledge sharing and team characteristics chiunghui huang, assistant professor of national kaohsiung university of applied sciences, taiwan. Knowledge management has significantly changed with knowledge v3, which is enabled by default for all instances starting with the fuji release. Employees engagement in knowledge sharing and innovative. The purpose of this paper is to analyze the extent to which the use of social media can support customer knowledge management ckm in organizations relying on a traditional bricks.
Knowledge managementrelated articles began appearing in. It contains case studies from six asian government organizations, from different. After 20, the number of publications steadily declined. The key theme in this article is that the knowledge management system in any business is the first step towards building on. Knowledge management is a process of acquiring, generating, accumulating and using knowledge for the benefit of the organisation to enable it to gain a competitive edge for survival, growth. Citation classics published in knowledge management journals. The classic oneline definition of knowledge management was offered up by tom davenport early on. Agile knowledge management kmagile time and results are inseparable in business. He david skyrme is a retired knowledge management consultant. Firstly, a list of knowledge management systems was obtained by integrating kmss analysed in the literature and those proposed by alavi and leidner 2001, fink and ploder 2009, and massa and testa 2011. Knowledge transfer at bmw emerald group publishing. Why knowledge management is important to the success of.
780 1470 1451 1015 300 496 1382 368 272 1536 550 1037 522 318 163 585 154 899 66 1020 94 332 666 1403 1547 281 922 1342 1464 1497 383 574 122 10 219 1002 838 638 467 811 615 1357 412 243 677 1287 1208 427 265 1034